Privacy Policy

This Privacy Policy describes how Riverstone Plumbing (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit our website(s) or use our services.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: When you fill out forms, contact us, or use our services, we may collect information such as your name, email address, phone number, and other identifying details.
Non-Personal Information: This includes browser type, device information, pages visited, and other anonymous data collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services.
To communicate with you, respond to inquiries, and provide support.
To send marketing and promotional materials (only if you have opted in).
To monitor and analyze website usage and trends.

3. Opt-In Language for Customers

Riverstone Plumbing will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

4. Opt-In Text at Sign-Up

By submitting this form and signing up for texts, you consent to receive messages from Riverstone Plumbing at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties to help us operate our website and services, such as:

Service providers who assist in website hosting, marketing, or other business operations.
Legal authorities if required by law, or in the event of a legal process or investigation.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. You can disable cookies through your browser settings, but this may limit your access to some features of the website.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Object to the processing of your data.
Request the transfer of your data to another service provider.
Withdraw consent to data processing (where applicable).

To exercise these rights, please contact us at info@riverstoneplumbing.net

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, so please review their policies independently.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices. We will notify you of any significant changes by updating the effective date at the top of this policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Riverstone Plumbing

info@riverstoneplumbing.net

865-207-9694

Maryville, Tennessee